At checkout, why does it say a parent’s email must be used?
The website considers each email address to be an individual “user.” It keeps track of the student’s progress with the activities, stores their answers, etc. Parents may create a new email account to use just for this purpose.
How do I log in to view my orders and access my materials?
After you place your order, you will be emailed a receipt (from “Interactive Piano Method”). The receipt contains a link to download the Lesson Book PDF, plus a link to access the Online Materials and Activities.
→ If it is your first order at carolmatzpiano.com, you will also receive an email that contains your username, as well as a link to log into your account.
→ Once logged in, you can access all the Online Materials and Lesson Book PDF anytime by going to carolmatzpiano.com and clicking on “My Account” (in the upper right).
What should I do if I can’t find the emails containing my login or the links to access the materials?
→ Be sure you are checking the same email address that was used to create the account.
→ Please CHECK YOUR SPAM OR JUNK FOLDER!
→ NOTE: if you’re using Gmail, check under the “Promotions” tab. Also, if you click “More” on the left-hand column, you will see a Spam folder.
What should I do if I forgot my password?
Go to “My Account” and when prompted to log in, enter your email address or username, and click “Lost your password?” Students or parents can also do this at any time.
When prompted to create a password, it says my password is too weak. What should I do?
Be sure your password is long enough (at least 8 characters). Also, use at least one uppercase letter, numbers, and a special symbol (exclamation point, question mark, etc.) Once you reach a “medium” strength, you will be allowed to use that password. Please realize this is for your own protection, due to the prevalence of online hacking. A strong password is recommended.